Welcome Groupon customers! We'd like to make your online shopping with Spicely® as easy and pleasant as possible. Here is a "Frequently Asked Questions and Troubleshooting Guide" to answer your most common questions. Please read the guide and This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you need assistance.

Groupon FAQ and Troubleshooting

Q: Help, my Groupon isn't working!

A: The Groupon works. Here are the most common solutions:

1. Make sure you created an account and are logged in to your account
2. Make sure you have $30 (or the amount of your coupon) worth of products in your shopping cart
3. Make sure you are entering the correct code⁽¹⁾

(1) Your coupon code is a 16-character password located in the bottom right-hand corner of your Groupon voucher. Do NOT use the "Groupon number" at the top of the voucher!

Q: Can I apply my Groupon towards shipping?

A: We're sorry, but shipping fees are not included in this promotion.

Q: I haven't received my spices yet. Why is my order still "pending?"

A: If the status of your order is still pending, it means we didn't receive your payment. Please complete your payment by clicking the link at the bottom of the Purchase Order you received by email. (If you need assistance, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .)

Q: But I already paid for this at Groupon!

A: You purchased a voucher from Groupon. You'll enter the promotional code you received when you check out from our online store. You still need to pay for shipping fees and any additional items you selected over the value of the voucher.

I don't have a PayPal account. Is there another payment method?

You can pay through PayPal without an account, using your standard credit cards. Look for the option when you are directed to PayPal's payment page.