Refund policy

Returns/Refunds

Please make sure your order is accurate before finalizing it. Spicely Organics will only take returns/issue refunds on defective items and only when the return is pre-approved. Returns sent without pre-approval will not be processed.

To obtain pre-approval, please email online@spicely.com within 14 days of your delivery date.

To help us investigate the quality of the product and determine the best solution, please provide the following information;

• Your order #
• The item in question 
• The item's Lot # 
• The item's best by date 
• A picture of the issue (when applicable)

Spicely Organics is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the delivery day you specify, as it is outside of our scope and is to be brought up with the carrier.

Spicely Organics will send a payment link for you to pay re-shipment fees before re-shipping your package.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at online@spicely.com.

Additional non-returnable items: 
Gift cards/Gift Certificates